Salesforce AI Specialist Practice Exam

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Which feature in Sales Cloud is used for creating and sharing editable summaries of voice and video calls?

Call Summaries
Einstein Service Replies
Data Masking
Work Summaries

The correct answer is: Call Summaries

The correct choice refers to Call Summaries, which is a feature in Sales Cloud designed specifically for generating and sharing editable summaries of voice and video calls. This functionality enhances the integration of communication efforts by allowing users to document key points discussed during calls, making it easier to share this information with team members or stakeholders. By offering summaries that are editable, teams can collaborate more effectively, ensuring that everyone is aligned on the important aspects of the conversation. The other options, while they may serve distinct purposes within a Salesforce environment, do not fulfill the specific function of creating and sharing call summaries. Einstein Service Replies focuses on automating customer service replies using AI, Data Masking is mainly concerned with protecting sensitive information by obscuring it, and Work Summaries typically refers to broader reporting on project activities rather than specific call recaps. Therefore, Call Summaries is the appropriate answer as it directly relates to the creation and sharing of summaries from voice and video interactions.